HMW Preplanning with Business Case & SCAMPER Analysis
Six Thinking Hats evaluation of two HMW concepts, scored across four criteria. HMW1 (WhatsApp Healthcare Chatbot) scored 30/40 and HMW3 (Peer Health Navigator Programme) scored 32/40. Both concepts were advanced and integrated into the final service design.
Scoring summary
HMW1 WhatsApp Chatbot: Business potential 7 (low marginal cost, fundable as digital inclusion tool), User value 9 (directly eliminates authentication barrier), Feasibility 6 (achievable but GDPR/Meta data concerns), Passion 8 (easy to demo, rally around). Total 30/40.
HMW3 Peer Navigator: Business potential 6 (social enterprise/NGO model), User value 10 (maximum human-centred value, language + trust), Feasibility 7 (organisationally achievable, funding is primary constraint), Passion 9 (high team energy, strong story to tell). Total 32/40.