WhatsApp Healthcare Chatbot & Navigator Platform — Full Architecture
Complete system architecture mapped as a single tree: service tiers (free + premium), the human element (escalation agent + peer navigator marketplace), newcomer journey stages, stakeholders and operations, and technical infrastructure.
Architecture branches
Service Tiers: Free (instant language-matched triage, nearest clinic, basic rights, 10+ languages, no BankID) and Premium (high-stakes document explanation, prescription guidance, mental health routing, appointment booking, live escalation). Human Element: Dedicated escalation agent (bilingual welfare coordinator) and Peer Navigator Marketplace (lived-experience matching, shared language, outcome-verified session closure). Newcomer Journey: 5 stages from discover → first free use → trust building → premium moment → paying user. Stakeholders: Region Skåne (knowledge support, clinical validation, health equity KPIs). Technical: NLP language detection, WhatsApp Business API, Swish/card payment.